Frequently Asked Questions
Everything you need to know about your hair and skin care journey.
When will my order ship?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for all hair types?
Yes, our products are formulated with natural ingredients that are safe and effective for all hair textures, including chemically treated and natural hair.
What is your return policy?
Due to the nature of our beauty and personal care products, we do not accept returns. However, if your item arrives damaged, please contact our support team within 48 hours for a replacement.
Do you ship internationally?
We currently offer shipping to select international locations. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I store my products?
To maintain the integrity of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet been processed. Please email our customer service team immediately with your order number to request a change.